Livehelperchat Download: How to Install and Use the Open Source Live Support Chat
If you are looking for a free, open source, and feature-rich live support chat for your website, you might want to check out Livehelperchat. Livehelperchat is a web-based application that allows you to communicate with your visitors and customers in real time, using text, voice, video, screen sharing, and more. In this article, we will show you how to download, install, and use Livehelperchat on your website.
What is Livehelperchat?
Livehelperchat is an open source live support chat that was created by Remigijus Kiminas in 2011. It is based on PHP and MySQL, and it can be integrated with any website or platform. Livehelperchat aims to provide a simple, fast, and reliable way to offer live support to your website visitors and customers.
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Features and Benefits of Livehelperchat
Livehelperchat has many features and benefits that make it a great choice for live support chat. Some of them are:
It is free and open source, which means you can use it without any limitations or fees.
It supports multiple languages, including RTL and LTR scripts.
It has a user-friendly interface that can be customized and themed according to your preferences.
It supports text, voice, video, screen sharing, co-browsing, file sharing, emoji, and more.
It has a bot feature that can automate some tasks and integrate with any third-party AI service.
It has a mobile app that can be used by operators and visitors on any device.
It has a desktop app and a chrome extension that can enhance the functionality and convenience of the chat.
It has a powerful dashboard that can display various statistics and reports on the chat activity.
It has a rest API that can be used to integrate with any external system or service.
It has many extensions and integrations that can add more features and capabilities to the chat.
Requirements and Compatibility of Livehelperchat
To use Livehelperchat, you need to have the following requirements:
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A web server that supports PHP (version 7.0 or higher) and MySQL (version 5.6 or higher).
A domain name or a subdomain that points to your web server.
An SSL certificate (optional but recommended) to enable secure connections.
Livehelperchat is compatible with most web browsers, including Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer (version 11 or higher). It is also compatible with most devices, including desktops, laptops, tablets, and smartphones.
How to Download Livehelperchat
There are several ways to download Livehelperchat. You can choose the one that suits you best:
Download from the Official Website
The easiest way to download Livehelperchat is from the official website:
Bitnami:
Docker:
How to Use Livehelperchat
After installing Livehelperchat, you can start using it to chat with your website visitors and customers. Here are some of the basic steps to use Livehelperchat:
Configure the Settings and Preferences
The first thing you need to do is to configure the settings and preferences of Livehelperchat according to your needs and preferences. You can access the settings and preferences from the Livehelperchat admin panel, which you can access by going to the URL of your Livehelperchat installation and appending "/site_admin" to it. For example, if your Livehelperchat URL is . You will need to log in with your admin email and password to access the admin panel.
Once you are in the admin panel, you will see a menu on the left side that contains various options and categories. You can click on any of them to access the corresponding settings and preferences. Some of the most important ones are:
System configuration: This is where you can set up the basic information and parameters of your Livehelperchat installation, such as site name, site URL, default language, timezone, date format, etc.
Live help configuration: This is where you can customize the appearance and behavior of your Livehelperchat widget, such as theme, position, size, color, text, sound, etc.
Chat configuration: This is where you can configure the chat options and features, such as chat timeout, chat priority, chat transfer, chat archive, chat bot, etc.
Users: This is where you can manage the operators and administrators of your Livehelperchat installation, such as adding, editing, deleting, assigning roles and permissions, etc.
Departments: This is where you can create and manage the departments of your Livehelperchat installation, such as adding, editing, deleting, assigning operators and languages, etc.
Extensions: This is where you can enable and disable the extensions of your Livehelperchat installation, such as voice and video chat, screen sharing, co-browsing, file sharing, etc.
Integrations: This is where you can integrate your Livehelperchat installation with other systems and services, such as Google Analytics, Facebook Messenger, Telegram, Twilio, etc.
You can explore the settings and preferences of Livehelperchat and adjust them according to your needs and preferences. You can also use the help icons and tooltips to get more information and guidance on each option.
Add Operators and Departments
The next thing you need to do is to add operators and departments to your Livehelperchat installation. Operators are the people who will chat with your website visitors and customers. Departments are the groups or categories that you can assign to your operators and visitors based on their topics or interests. For example, you can have a sales department for visitors who are interested in buying your products or services, a support department for visitors who need help or assistance with your products or services, a marketing department for visitors who want to learn more about your products or services, etc.
To add operators and departments to your Livehelperchat installation, you need to go to the admin panel and click on the "Users" and "Departments" options from the menu. You will see a list of existing operators and departments, and you can add new ones by clicking on the "New" button. You will need to fill in some information, such as name, email, password, role, department, language, etc. for each operator and department. You can also edit or delete existing operators and departments by clicking on the "Edit" or "Delete" buttons.
After adding operators and departments to your Livehelperchat installation, you can assign them to your website pages or sections using the embed code. The embed code is a snippet of HTML code that you need to copy and paste into your website source code where you want the Livehelperchat widget to appear. You can generate the embed code from the admin panel by clicking on the "Embed code" option from the menu. You will see a page where you can choose the department and language for each website page or section, and then copy the corresponding embed code. You can also customize the embed code by adding some parameters or attributes to it.
Chat with Visitors and Customers
The final thing you need to do is to chat with your website visitors and customers using Livehelperchat. To chat with your visitors and customers, you need to log in as an operator to your Livehelperchat installation. You can do that by going to the URL of your Livehelperchat installation and appending "/index.php/site_admin/user/login" to it. For example, if your Livehelperchat URL is . You will need to enter your operator email and password to log in.
Once you are logged in as an operator, you will see a page that shows your online status, your assigned departments, and your active chats. You can also access other options and features from the menu on the top right corner. To start chatting with a visitor or a customer, you need to click on their name or icon from the list of active chats. You will see a chat window that shows their information, such as name, email, IP address, location, browser, etc. You can also see their messages and send your own messages using text, voice, video, screen sharing, co-browsing, file sharing, emoji, etc. You can also transfer the chat to another operator or department if needed.
To end a chat with a visitor or a customer, you need to click on the "Close chat" button from the chat window. You will see a confirmation message that asks you if you want to close the chat. Click on "Yes" to confirm and close the chat. You can also rate the chat and add some notes or comments to it if you want.
Conclusion
Livehelperchat is a free, open source, and feature-rich live support chat that you can use on your website to communicate with your visitors and customers in real time. In this article, we showed you how to download, install, and use Livehelperchat on your website. We hope you found this article helpful and informative. If you have any questions or feedback about Livehelperchat, feel free to contact us or visit the official website: .
FAQs
Here are some of the frequently asked questions about Livehelperchat:
Is Livehelperchat free?
Yes, Livehelperchat is free and open source. You can use it without any limitations or fees.
How many operators and departments can I have on Livehelperchat?
You can have as many operators and departments as you want on Livehelperchat. There is no limit.
How can I update Livehelperchat?
You can update Livehelperchat by downloading the latest version from the official website or GitHub and replacing the old files with the new ones on your web server. You may also need to run some database updates from the admin panel.
How can I get support for Livehelperchat?
You can get support for Livehelperchat by visiting the official website: .
How can I contribute to Livehelperchat?
You can contribute to Livehelperchat by reporting bugs, suggesting features, translating languages, writing documentation, donating money, or sharing your feedback and experience. You can also fork the project on GitHub and make your own modifications or improvements.
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